Find answers to common questions about shopping at Lumiory Market. For order-specific help, email support@lumiory.com with your order number.
Related policies: Shipping · Returns · Privacy · Terms
Orders & checkout How do I place an order?− Browse our catalog, select your size and color on the product page, add items to your cart, and proceed to checkout. You will receive an order confirmation email once payment is successful.
Can I change or cancel my order?+
What currency are prices in?+
Is my payment information secure?+
Sizing & fit How do I choose the right size?+
Do sizes run true to size?+
How do numeric waist sizes work on pants?+
Can I exchange for a different size?+
Shipping & delivery Do you ship internationally?+
How long does delivery take?+
How much does shipping cost?+
How do I track my order?+
Will I pay customs or import duties?+
Returns & refunds What is your return policy?+
How do I start a return?+
When will I receive my refund?+
Who pays for return shipping?+
Products & care How do color options work?+
How should I care for my garments?+
Are your product photos accurate?+
Account & support Do I need an account to shop?+
How do I contact customer support?+
Where is Lumiory Market based?+