Privacy Policy

We collect information in the following ways:

Information you provide

• Contact details: name, email address, phone number, and shipping or billing address.
• Order information: products purchased, size and color selections, order history, and communications with support.
• Payment information: card details and billing information are processed by our payment partners—we do not store full card numbers on our servers.
• Account credentials if you register: email and password (stored in encrypted form).
• Messages you send us via contact forms, email, or chat.

Information collected automatically

• Device and browser data: IP address, browser type, operating system, and device identifiers.
• Usage data: pages viewed, links clicked, time spent on site, and referring URLs.
• Cookies and similar technologies: see Section 6 below.

Information from third parties

We may receive limited information from payment processors, shipping carriers, fraud-prevention services, and analytics providers to complete transactions and improve security.

We use personal information to:

• Process and fulfill orders, including payment authorization, shipping, delivery updates, and returns.
• Provide customer support and respond to inquiries.
• Send transactional emails such as order confirmations, shipping notifications, and policy updates.
• Improve our website, products, and shopping experience through analytics and testing.
• Detect, prevent, and address fraud, security incidents, and abuse of our services.
• Comply with legal obligations and enforce our Terms of Service.
• Send marketing communications only where you have opted in; you may unsubscribe at any time.

If you are located in the European Economic Area, United Kingdom, or other regions with similar laws, we process personal data based on: performance of a contract (fulfilling your order); legitimate interests (fraud prevention, analytics, improving our services); consent (marketing emails); and legal obligation.

We do not sell your personal information. We share data only with trusted service providers who process it on our behalf, including:

• Payment processors to complete transactions securely.
• Shipping and logistics partners to deliver your orders.
• Hosting, email, and customer-support tools to operate our store.
• Analytics providers to understand site usage (often in aggregated or de-identified form).
• Professional advisers and authorities when required by law or to protect our rights.

These partners are contractually required to use your data only for the services they provide to us and to protect it appropriately.

WAPU HongKong LIMITED is based in Hong Kong. Your information may be processed in Hong Kong, the United States, or other countries where our service providers operate. We take steps to ensure appropriate safeguards when data is transferred across borders, consistent with applicable law.

We use cookies and similar technologies to remember your preferences, keep you signed in, analyze traffic, and measure marketing performance. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

• Essential cookies: required for checkout, cart, and security.
• Analytics cookies: help us understand how visitors use the site.
• Marketing cookies: used only with consent where required by law.

We retain personal information for as long as needed to fulfill orders, provide support, comply with legal and tax requirements, and resolve disputes. Order records are typically kept for seven years for accounting purposes unless a longer period is required by law.

We implement technical and organizational measures designed to protect your information, including encryption in transit (HTTPS), access controls, and secure payment processing. No method of transmission over the internet is 100% secure; we encourage you to use a strong, unique password for your account.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact support@lumiory.com. We will respond within the timeframe required by applicable law (typically 30 days).

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the latest version. Material changes may be communicated by email or a notice on our website. Continued use after changes constitutes acceptance.

For privacy-related questions or requests:
WAPU HongKong LIMITED
Email: support@lumiory.com
Website: Lumiory.com