Returns Policy

You may return eligible items within 30 calendar days of the delivery date shown on your tracking confirmation. Returns started after this window may be declined at our discretion.

To qualify for a return or exchange, items must be:

• Unworn, unwashed, and in the same condition as received.
• Free of odors, stains, makeup, or damage.
• Returned with all original tags attached and in original packaging where possible.
• Accompanied by proof of purchase (order number or confirmation email).

Non-returnable items

• Intimate apparel, underwear, swimwear, and bodysuits (for hygiene reasons).
• Items marked final sale, clearance, or otherwise noted as non-returnable at checkout.
• Gift cards and digital products.
• Items that appear worn, altered, or damaged by the customer.
• Products returned without tags or not in resalable condition.

We recommend returning the original item for a refund and placing a new order for the size or color you need—this is usually the fastest way to get the right fit. If you need help choosing a size, see our FAQ or email support before ordering.

Exchanges may be offered on a case-by-case basis when stock is available. Contact us before shipping anything back if you prefer an exchange over a refund.

• Email support@lumiory.com with your order number, the item(s) you wish to return, and the reason (optional but helpful).
• Wait for return authorization and instructions. Do not send items without approval—we may not be able to process unauthorized returns.
• Pack items securely to prevent damage in transit. We are not responsible for items lost or damaged on return shipment unless we provided a prepaid label.
• Ship to the address we provide. Retain your tracking number until the return is complete.

Unless the return is due to our error (wrong item, defective product, or missing item), return shipping costs are the customer's responsibility. We may provide a prepaid label in certain regions or for defective orders—details will be confirmed in your return email.

Original outbound shipping charges are non-refundable except where required by law or where we made an error on your order.

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days after approval. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

• Partial refunds may apply if only part of an order is returned.
• Promotional discounts are adjusted proportionally on refunded items.
• If a gift card was used, refunds may be issued as store credit where applicable.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund including shipping costs where appropriate.

Customers outside our primary shipping regions are responsible for return shipping, customs duties, and any fees associated with sending items back. We recommend using a trackable service. Refunds will not include original duties or taxes paid on import.

If you have not received a refund after the stated timeframe, first check with your bank or payment provider. Then contact support@lumiory.com with your order number and return tracking details.

WAPU HongKong LIMITED · Lumiory.com
Email: support@lumiory.com